99an Privacy Policy

Your Privacy at a Glance

The cards below summarise 99an's core privacy commitments. They do not replace the full policy — please read each section carefully.

1. Information We Collect

When you register an account or use the 99an platform, we collect certain personal information necessary to provide you with a safe, reliable, and personalised betting and gaming experience. The categories of information we collect are as follows:

• Registration data: your name, mobile phone number, date of birth, and preferred language. This data is collected at the point of account creation and is required to verify your eligibility and set up your account.
• Identity verification data: where required as part of our KYC process, copies of government-issued identification documents (such as a National ID card or passport) and proof of address. This data is handled with the highest level of security and is retained only as long as legally required.
• Financial transaction data: records of deposits and withdrawals, including the mobile wallet used (bKash, Nagad, Rocket, or Upay), transaction reference numbers, amounts, and timestamps. This data is necessary to process payments, investigate disputes, and comply with anti-money-laundering obligations.
• Usage and behavioural data: information about how you use the platform, including the games you play, betting patterns, session durations, device type, operating system, browser type, and IP address. This data helps us improve the platform, detect fraud, and tailor promotions to your activity.
• Support communications: the content of messages you send to the 99an support team, including your enquiry, the response provided, and any attachments. This is retained to maintain a record of support interactions and to improve service quality.

We collect only the minimum data necessary for the purposes stated in this policy. We do not collect sensitive categories of personal data such as biometric data, health data, racial or ethnic origin, or political opinions, unless compelled to do so by applicable law.

2. How We Use Your Information

99an uses the personal information we collect for the following purposes, each of which is necessary for the operation of a safe and compliant online gaming platform:

• Account creation and management: to register your account, verify your identity, maintain your profile, and ensure you can access all platform features securely.
• Payment processing and fraud prevention: to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay; to verify that payment methods belong to the registered account holder; and to detect and prevent fraudulent transactions.
• Customer support: to respond to your enquiries, investigate and resolve disputes, and maintain a record of all support interactions for quality assurance purposes.
• Platform improvement and personalisation: to analyse usage patterns, improve game offerings, fix technical issues, and where you have not opted out, to present you with promotions and offers relevant to your activity on 99an.
• Responsible gaming compliance: to monitor betting behaviour for signs of problem gambling, to apply responsible gaming tools when requested, and to enforce self-exclusion or cooling-off periods activated by you or by 99an following a review.
• Legal and regulatory obligations: to retain records as required by applicable laws, to respond to lawful requests from authorities, and to comply with anti-money-laundering and know-your-customer obligations.

3. Payment Data and Mobile Wallets

99an processes financial transactions via bKash, Nagad, Rocket, and Upay. When you make a deposit or request a withdrawal, we receive confirmation data from the relevant mobile financial service, including the transaction reference number, the sending wallet number, the amount, and the timestamp. We do not receive or store your full mobile banking PIN, password, or biometric authentication data — these remain entirely within your mobile wallet application.

Transaction records are retained as part of our financial compliance obligations. Deposit and withdrawal records may be retained for up to 7 years following the closure of an account, or for such longer period as may be required by applicable law. During this retention period, records are stored on secure, access-controlled servers with encryption at rest.

4. Cookies and Tracking Technologies

The 99an platform uses cookies and similar local storage technologies to ensure the site functions correctly, to remember your session and preferences, and to analyse platform usage. The types of cookies we use are:

• Essential cookies: required for the site to function. These include session authentication tokens that keep you logged in during a visit and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Preference cookies: used to remember your language choice, display preferences, and notification settings between sessions. These are not required for core functionality but improve your experience.
• Analytics cookies: used to understand how players navigate the platform, which features are used most frequently, and where technical errors occur. Analytics data is aggregated and does not identify you individually.
• Security and fraud-detection tokens: short-lived tokens stored locally to detect unusual patterns such as rapid account switching, multiple simultaneous sessions from different geographic locations, or known bot behaviour signatures.

You can manage cookie preferences through your device's browser settings. Disabling essential cookies will prevent you from logging in or using core platform features. Disabling analytics or preference cookies will not prevent you from using the platform but may reduce the quality of your experience.

5. Data Sharing and Third Parties

99an does not sell, rent, or trade your personal information to third parties. We share data only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations:

• Payment processors: transaction data is shared with bKash, Nagad, Rocket, and Upay solely to process deposits and withdrawals. These providers operate under their own privacy policies and are not permitted to use your data for any purpose beyond completing the transaction.
• Game providers: where required for game functionality, anonymised session identifiers may be passed to game providers such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi. These are technical identifiers only and do not include your name, mobile number, or financial data.
• Legal and regulatory authorities: where required by law, court order, or lawful request from a relevant authority, 99an will disclose the minimum personal data necessary to comply with that obligation. 99an will notify affected users of such disclosures where permitted by law.
• Service providers acting on our behalf: we may use trusted technical service providers (such as cloud hosting, server infrastructure, or fraud detection services) who process data on our behalf under strict contractual data protection obligations. These providers are not permitted to use your data for their own purposes.

We do not share your personal data with advertisers, marketing networks, social media platforms, or data aggregators. Any sharing of data outside the categories above would require your explicit prior consent.

6. Data Retention

99an retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply: active account data is retained for the duration of your account plus 2 years following closure; financial transaction records are retained for up to 7 years from the date of the transaction; identity verification documents are retained for 5 years following account closure or the conclusion of any associated investigation, whichever is later; support communications are retained for 3 years from the date of the communication.

When personal data is no longer required, it is securely deleted or anonymised in a manner that prevents reconstruction of the original data. Anonymised or aggregated data that can no longer identify you may be retained indefinitely for analytical and platform improvement purposes.

7. Your Privacy Rights

As a 99an user, you have the following rights in relation to your personal data. To exercise any of these rights, contact the 99an support team with your registered mobile number and a description of your request:

• Right of access: you have the right to request a copy of the personal data 99an holds about you. We will provide this within a reasonable timeframe. Complex or voluminous requests may take longer.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. We will update records promptly upon verification.
• Right of erasure: in certain circumstances, you have the right to request that your personal data be deleted. This right is subject to legal and regulatory retention obligations — we cannot delete financial records that we are legally required to retain.
• Right to restrict processing: you may request that we restrict the processing of your data in certain circumstances — for example, while you dispute the accuracy of your data or while a complaint is under investigation.
• Right to withdraw consent: where processing is based on your consent (such as receiving promotional communications), you may withdraw that consent at any time by contacting support. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.

99an will respond to all privacy rights requests within 30 days of receipt. Where a request is particularly complex or where multiple requests have been received, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

8. Data Security

99an implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit between your device and our servers; encryption at rest for sensitive data stored on our servers; access controls limiting internal access to personal data to authorised personnel only on a need-to-know basis; regular security reviews and vulnerability assessments of platform infrastructure; and multi-factor authentication requirements for administrative access to data systems.

Despite these measures, no internet-based system can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 99an will notify affected users as soon as reasonably practicable and will take prompt action to contain and remediate the breach.

9. Children and Minors

The 99an platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will delete that data immediately and close the associated account. If you believe a minor has registered on 99an, please contact our support team at once. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms.

10. Changes to This Privacy Policy

99an reserves the right to update this Privacy Policy at any time. When changes are made, the revised policy will be published at 99an.vip/privacy-policy with an updated Last Updated date. We encourage you to review this policy periodically. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will make reasonable efforts to notify active users via an on-platform notification at next login.

Your continued use of the 99an platform after the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should stop using the platform and may request account closure by contacting our support team.

11. Contact and Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 99an handles your personal data, please contact our support team. Our team is available 24 hours a day, 7 days a week, and will respond to privacy-related enquiries with the same priority as general support requests.

Contact email: [email protected] (plain text — not a clickable link). Please include your registered mobile number and clearly describe your privacy enquiry so we can route it to the appropriate team member promptly.