Responsible Gaming at 99an

Our Commitment to Responsible Gaming

At 99an, we believe that gambling should always be a form of entertainment — never a financial strategy, a way to escape problems, or an activity that places undue strain on your life, relationships, or finances. We are committed to providing every player across Bangladesh with the tools, information, and support they need to keep their gaming experience positive, controlled, and enjoyable.

Responsible gaming is not just a policy statement at 99an — it is a core part of how we operate. Our platform includes practical safeguards designed specifically for the Bangladesh market, where mobile gaming via bKash and Nagad is fast and accessible. We recognise that this accessibility makes it even more important for us to put effective player protection tools in place.

If you are ever concerned that your gambling is no longer in your control, or if you recognise any of the warning signs described below, please reach out to the 99an support team immediately. We are here to help — without judgement.

Player Protection Tools

99an provides a suite of responsible gaming tools that every registered player can access and activate at any time through the support team. These tools are free to use, effective immediately upon activation, and designed to help you maintain healthy gaming habits.

To activate any of these tools, contact the 99an support team at [email protected] or via live chat. All requests are processed promptly and confidentially.

Deposit Limits — How They Work

Deposit limits allow you to set a maximum amount you are permitted to deposit over a defined time period. Once a limit is set and confirmed, it takes effect immediately. 99an supports three types of deposit limits:

• Daily deposit limit: restricts the total amount you can deposit via bKash, Nagad, Rocket, or Upay within any 24-hour rolling period.
• Weekly deposit limit: restricts total deposits across a rolling 7-day window, giving you a broader view of your weekly spending.
• Monthly deposit limit: restricts total deposits across a 30-day rolling period, suitable for players who prefer to budget on a monthly basis.
• Increasing a deposit limit requires a 7-day cooling-off period before the increase takes effect, so that decisions made in the heat of the moment do not have immediate financial consequences.

Time-Out and Self-Exclusion

Sometimes a player needs a break — whether for a few days to reset, or permanently to address a serious problem. 99an offers both short-term time-out options and a permanent self-exclusion option. These are not the same thing, and the difference matters:

A time-out is a temporary pause on your ability to deposit and play. You choose the duration. Once the time-out ends, your account automatically reactivates. Self-exclusion is a permanent removal from the platform. Once a self-exclusion is applied, 99an will not accept a request to reinstate the account for the duration of the exclusion period — and in the case of permanent exclusion, your account will not be reopened under any circumstances.

• 24-hour time-out: a one-day pause, useful for taking a short mental break after a heavy session.
• 7-day time-out: a one-week pause, giving you space to reassess your gaming habits without long-term commitment.
• 30-day time-out: a one-month pause, recommended if you feel your play has become more frequent than intended.
• Permanent self-exclusion: an indefinite closure of your account. No deposits, no play, no promotional communications. This is the appropriate option when gambling has become a serious concern.

To activate any time-out or self-exclusion option, contact the 99an support team. Your request will be processed immediately and confidentially. You will receive a confirmation once the restriction is in place.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Recognising the early signs — in yourself or someone you know — is the first step towards getting help. The following warning signs are commonly associated with gambling that has moved beyond entertainment:

• 🔴Spending more money on gambling than you originally planned, or more than you can comfortably afford.
• 🔴Chasing losses — continuing to bet in an attempt to recover money that has already been lost.
• 🔴Gambling with money set aside for essential needs such as rent, food, or bills.
• 🔴Feeling irritable, restless, or anxious when you are not gambling or when you try to stop.
• 🔴Lying to friends or family about how much time or money you spend on gambling.
• 🔴Using gambling as a way to cope with stress, anxiety, loneliness, or other emotional difficulties.
• 🔴Neglecting work, education, family responsibilities, or personal health because of gambling activity.

If you recognise two or more of the above signs in your own behaviour, we strongly encourage you to contact 99an support immediately to discuss the responsible gaming tools available to you. You do not need to be in crisis to ask for help — early action is always better.

Tips for Healthy, Enjoyable Gaming

Keeping gaming fun and within healthy boundaries is straightforward when you approach it with the right mindset. Here are some practical tips that 99an recommends to all players:

• Set a budget before you start every session and treat it as the maximum you are willing to spend on entertainment — not as a starting point for winning.
• Never gamble under the influence of alcohol, drugs, or when you are feeling emotionally distressed. Clear-headed decisions lead to better experiences.
• Take regular breaks. Playing for extended periods without a break can impair judgement and make it harder to recognise when to stop.
• Think of winnings as a bonus, not an income. The house always has a mathematical edge over time; long-term profits from gambling are not a realistic expectation.
• Balance gambling with other leisure activities. If gambling is your only or primary form of recreation, it is worth introducing other hobbies and social activities into your routine.
• Use the responsible gaming tools available on 99an proactively — set deposit limits and session reminders before you feel you need them, not after.

Protecting Minors

99an strictly prohibits access to the platform by anyone under the age of 21. This is a firm policy, not a guideline. During the registration process, players are required to confirm that they are aged 21 or above. Where age is in doubt, 99an may request identity verification documents before a player can deposit or withdraw.

If you share a device or mobile phone with younger members of your household, we strongly recommend taking steps to ensure they cannot access your 99an account. This includes using device-level screen time controls, keeping your account credentials private, and logging out of your account when you are finished playing.

Get Help — You Are Not Alone

If you feel that gambling has stopped being fun and has started causing real difficulties in your life — financially, emotionally, or in your relationships — please do not wait. Reaching out for support is a sign of strength, not weakness. The 99an support team is available around the clock to discuss your situation confidentially and help you access the tools you need.

99an is committed to responsible gaming for all players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. Every player deserves a safe, fair, and enjoyable experience. We are here to make sure that remains the case.